Trends Delivery & Returns Trends

FREE SHIPPING* min order applies

Orders are despatched within 1 working day from Kilkenny, Ireland

Republic of Ireland

1 - 2 Working Days, tracked courier service. €4.50

1 - 2 Working Days, tracked courier service. *Min order value of €60

Uk

3 - 5 Working Days, tracked courier Service. €5.00

Belgium, France, Germany, Luxembourg, Neterhlands

3 - 5 Working Days, tracked courier Service.€9.00

Rest of World

3 - 5 Working Days, tracked courier service. €15.00

Working days exclude weekends and public holidays.  These are guidelines only. Weather conditions, strikes and busy periods, such as Christmas may impact delivery times.


RETURN POLICY

We hope you will be completely satisfied with your purchase.  However, should you wish to return an item, we aim to make the process as quick and convenient as possible.

We guarantee a full refund (minus shipping costs) or product exchange if the item is returned in an unused/unopened condition, within 14 days of receiving the order.  Any items received after this date will be sent back to the original delivery address.

All items properly returned under this policy are eligible for a refund.

A refund is the full purchase price of the item returned, less any shipping charges and promo discounts.

The item must be returned unused with all packaging and labels intact.

On receipt of the returned item at our dispatch centre, the item will be checked and processed within 48 hours.

Note: Any item that is soiled and/or damaged (including excessive odour of perfume, smoke, etc.) will not be refunded and any such items will be sent back to the original delivery address.

All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price of the returned item(s) (delivery fees are excluded) will be credited when the parcel has been received and your return processed.

Please indicate on the original shipping note the reason for the return.

All items are the property of the customer until received back in the dispatch centre.

REFUNDS

All refunds will be processed in accordance with our returns policy.

Items will be examined to ensure they are returned in good condition. An email will be sent confirming the refund.

After you have received the email please allow 21 business days for the refund to be credited to your account.